Return & Refund Policy

Effective Date: January 1, 2026

Thank you for shopping at Orbitum LLC. We want you to be completely satisfied with your purchase of our premium leather jackets, wallets, and bags. If you are not entirely happy with your item, we are here to assist you with a straightforward, transparent return and refund process.

1. Return Window

We offer a 30-day return policy. You have 30 days from the date your item was delivered to request a return. Requests received after this 30-day window are not eligible for a return or refund.

2. Return Eligibility and Conditions

To qualify for a return, your item must meet the following criteria:

The item must be unworn, unused, unwashed, and in the same pristine condition that you received it.
Leather jackets must not show any creases, stretch marks, or signs of outdoor wear.
Bags and wallets must be completely empty, clean, and free of personal items.
The item must be returned in its original, undamaged product packaging.
All original product tags, dust bags, accessories, and inserts must be intact and included in the return package.
You must provide the original order number or proof of purchase.

3. Non-Returnable Items

The following items cannot be returned:

Items that show clear signs of wear, outdoor use, stretching, or product modification.
Custom-made, altered, or personalized leather products.
Gift cards or promotional items.

4. How to Initiate a Return

To start a return, please follow these steps:

Send an email to our support team at info@theorbitum.com with your order number and the specific item(s) you wish to return.
If your return meets our eligibility criteria, our customer support team will send you a Return Merchandise Authorization (RMA) number along with a pre-printed return shipping label and detailed instructions on where to send your package.
Securely pack the item in its original packaging and attach the provided return shipping label to the outside of the box.
Drop the package off at the designated carrier location. Please note that packages sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

Defective or Damaged Items: If the return is a result of our error (you received an incorrect, damaged, or defective item), Orbitum LLC will cover all return shipping costs.
Customer Preference / Change of Mind: For standard returns (e.g., item did not fit, changed mind, incorrect size ordered), the customer is responsible for the return shipping costs. The cost of the return shipping label provided by us will be deducted from your final refund amount.

6. Processing Refunds

Once we receive your returned package at our facility, our quality assurance team will inspect the item to verify its condition.

We will notify you via email as soon as your return has been received and inspected.
We will also notify you of the approval or rejection of your refund based on the item’s condition.
If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 7 business days. Please note that your financial institution or credit card company may require additional processing time to post the transaction to your account.

7. Exchanges

The fastest way to ensure you get the size or style you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not offer direct exchanges.